Cancellation & Refund Policy

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Hermes Estate goes to considerable time and expense to detail, prepare and personalize the villa for your stay. The villa can also be in high demand, and bookings are timed perfectly.

Cancellations within 30 days of a booking date are eligible for a full refund. Cancellations with less than 30 days notice will not be eligible for refund. Please select your dates carefully.

 

The exception to this policy would apply to major natural disasters and global events. If you / your home is caught up in a national emergency, pandemic, border closure or war, a 75% refund is offered on compassionate grounds.

We trust our guests to conduct themselves with integrity and understand the expense involved in an unnecessary cancellation. Given our location, bringing staff, gifts, supplies and produce to the Estate is not as easy as it may be in a more developed area. It’s just one of the trade-offs for enjoying spectacular views in complete privacy.

 

Bookings are settled in full at the time of booking. A $5000 bond is reserved per booking, and released within 24 hours after check out, assuming there has been no damage or accidental removal of any items.

 

We look forward to welcoming our lovely guests, and wish only health and safety for us all, moving forward.

Please contact us if you have any questions at all.