Provisions

♥ The Royal Treatment Continues

At Hermes Estate Luxury Retreat, we take the 'Luxury' part of our name seriously.

No expense has been spared to ensure your experience is exceptional. We’ve put a lot of time and thought into arranging every detail for you, so your stay is like coming home, whether it’s your first stay with us, or your twentieth. Absorb the genteel magic of the atmosphere, and be pampered and nurtured back to optimal health.  Or at least to optimal calm & relaxation! Below, you’re invited to browse through some of the pleasant inclusions we’ve put together, just for you:

DEDICATED PRIVATE BUTLERS

As our special guest at Hermes Estate, our only guest, you have a private executive assistant available to you 24/7 during your stay. You can have as much attention or privacy as you require. In conjunction with your personal concierge, all your needs can be met by your attentive and professional butlers.

As your villa guides, advisors, waiters, confidantes, valets, concierges and more, your Butlers are at your service for the entire duration of your stay.

If you wish for a Butler to stand by at all times, or you prefer to simply press the call button when you need something, your Butlers will guide you through your days and nights at the Estate, in complete comfort.

From unpacking and packing your luggage, attending to your laundry, bringing your beverages, answering questions,providing knowledge, bringing your slippers, adjusting the lighting and temperature, adjusting the drapes, preparing your cigar, serving your meals with chef, anticipating your every need – even hand-warming your cognac, and much more. You will certainly feel deeply pampered and important, as you deserve.

The guest guide booklet available for you in the villa will provide most of the general information you may need, however as your support team, we’ll be there for you 24/7. A private phone number can be provided to you for messaging or calling, and the Hermes Estate villa call buttons allow you to summon your butler anytime you need to. We remain at your disposal, day and night.

 

VIP private butler
Allow your private butler to tend to your every need.

PRIVATE FIVE STAR CHEF

As our special guest, of course all your chef-prepared fresh meals and snacks are included in your tariff, whether you prefer fine dining or more casual cuisines. Chef is at your disposal to tantalize and delight your taste buds. As a health-conscious guest or an indulgent hedonist, your dining experience will be delightful every time.

FINE PRIVATE DINING ROOM

Regardless of your preference of cuisine, all provisions have been made to ensure your private dining room is exquisitely set. From romantic, dim chandeliers sparkling, to the outdoor fountain. From beautiful music and ambience, to our bespoke-branded sterling silver tableware and candlelight, rest assured you will dine on the finest cuisine, with the finest quality surroundings, yet relaxed and comfortable. Allow us to make your meal times a pleasure.

PRIVATE CHAUFFEUR

Our wonderful chauffeur offers complimentary collection from the airport. There is an airstrip at Coffs Harbour airport for private planes and helicopters. Chauffeur is also at your disposal for anything you require. If you feel like going for a scenic drive, or have booked an activity while in residence, your dedicated chauffeur will bring you safely and comfortably to and from your destination, with all the in-vehicle comforts provided.

UNLIMITED* TOP SHELF BEVERAGES AND CIGARS

All high end beverages (alcoholic and non-alcoholic) *unlimited within rsa guidelines, and cigars are included in your tariff. With optional higher-end vintage wines and cigars available at additional cost (pre-order required), you can be assured of a decadent and indulgent getaway if you so desire.

PAMPERED PETS

Small to medium pets are welcomed to Hermes Estate; please remember we are in a semi-rural area. Nature can be unpredictable, so please keep your pet safe if outdoors. Please give notice if a beloved pet us accompanying you, so we can prepare for his/ her accommodations and schedule.

GRAND PIANO

For the music lovers and key-tinklers, a sleek black Kawai grand takes pride of place in the corner of the spacious living room. With the 12m vaulted ceilings, the acoustics just called for a beautiful piano. Enjoy your own secret concert hall with a very special private audience. Or request a pianist to entertain you, as we often provide for you during dinner.

EXCITING AND FUN ACTIVITIES

Also available during your stay and all included in your tariff, are some wonderful local activities. While most people are enveloped by the tranquility and sink into deep relaxation, as a more adventurous, active type, you certainly won’t be bored.

If you’re wondering what to do once you settle in at Hermes Estate, apart from wandering the gorgeous gardens and riverside, there are local raienforest and swimming hole tours, off-roading fun, lookout guides, horse riding, mountain biking, hiking, whale watching (within season), helicopter scenic tours, sky diving, wind surfing, wave surfing (and surfing lessons), golfing, fishing and more. View activities in more detail here.

Why not try an amazing sky-watching session! Professor Tim will conduct an early evening private astronomy session, under our mostly clear, star-filled night skies. Find out all about our Milky Way galaxy, Nebulas, and the secret of stars. Look through a powerful telescope and see the rings of Saturn! All activities must be pre-booked during consultation please.
(*Some activites attract an additional cost)

PRIVATE YOGA & MEDITATION

Our wonderful Yogi will take you through a calming and beneficial Yoga session, customized to your personal experience and physical needs. Whether you’re a novice beginner or an experienced professional, you will gain great benefit from being taken through a practice, and be left feeling refreshed and revitalized. Namaste!

COZY FIREPLACES

The Estate offers a cozy winter wonderland for couples during May – September in Australia. The indoor and outdoor fireplaces offer the most delightful atmosphere for snuggling and cozy togetherness. A perfect spot to finish your wine or cocktail after dinner, or sneak in a warming hot chocolate.

AROMA-LIGHT THERAPY OUTDOOR SPA

Sneak away from the gorgeous villa and enjoy an indulgent, secluded dip in our warm outdoor spa. Surrounded by the sweet-scented trees and magical fairy lights, with the gorgeous mountain views, the spa offers new levels of relaxation and enjoyment. Relax with a beverage as the perfect-temperature bubbles soothe your body all over. Life doesn’t get much better than this.

LUSH GARDENS

While the valley is already very green and fertile, the owners have gone to great effort and expense to design and create absolutely beautiful, lush gardens throughout the Estate grounds. The constantly growing, expanding and changing gardens offer a truly tranquil feeling of luxury as you stroll the front formal gardens, and wander down to the olive grove by the pond.

Carefully designed to encourage beautiful summer scents, and attract butterflies and bird life, the lovingly manicured gardens, maintained by dedicated groundskeepers, contribute to the sense of paradise. In addition, private organic vegetable gardens and fruit orchards provide much of the produce on site.

GIFTS

Expect to receive plenty of little extras during your stay as a guest at Hermes Estate. While some properties provide basics, or try to cut corners, Hermes Estate looks to see what more can be offered every day, to pamper and spoil our vip guests. Our welcome gift box alone is infused with love, and offers little treats to spoil you.

PRISTINE, CRYSTAL-CLEAR RIVER

Flowing gently (and sometimes wildly!) behind the Estate is the crystal-clear waters of the Never Never River. You’re able to amble down to just sit in peaceful, cool nature and listen to the calming water flowing over mossy rocks. Or you may take a dip in the cool, clear waters. Some even like to kayak down to the Bellinger River, when the water height is right. A popular swimming location for locals, the Estate enjoys almost 500 meters of private, quiet riverfront. You’re welcome to share in this very precious and sacred part of our beautiful property.

BESPOKE CARE

You will be warmly welcomed as our very special guest, and your support staff look forward to showing your the exquisite, serene beauty of the Estate and surrounding area. The entire staff is dedicated to you exclusively. There are no distractions, because there are no other guests. It’s all about you. Take some time to honor and value yourself at Hermes Estate.

GUEST INDULGENCES –

Hermes Estate offers a range of high quality indulgences.

Vacation Guests: Initially on arrival, you will enjoy a complimentary bottle of chilled vintage Dom Perignon or Cristal champagne, and delicious Haigh’s chocolates or fine canapés from chef.  A cool, refreshing peppermint face towel is on offer for you to freshen if you’d like a brief tour of the Villa, before returning to your suite to freshen for dinner.

Some other items on offer include an exclusive cellar of Penfolds and other high quality wines, Hennessy X.O Cognac, luscious Grandfather Port, high end Aged Scotch Whiskies and other exclusive spirit and wine brands. Not to mention several levels of champagne. (Additional higher quality vintage wines and bottles are available on request at additional cost.)

Also provided for you complimentary: a variety of premium cigars including elite Padron, Monte Cristo, Cohiba, and more. Higher quality/ specific cigars can be bought in for you especially at additional cost, if you find yourself an aficionado.

We recommend you arrange a massage for an hour or two after your arrival, or certainly for one of the days you’re staying in at the villa. It’s the perfect way to ease into the relaxing tranquility at Hermes Estate. Our lemongrass and peppermint essential oils will assist you in recovering from any jet lag.

*Custom requests are happily catered for; please mention your preferences during your consultation. Our concierge will endeavor to provide for your every desire. “Nothing” is impossible.

 

Wellness Guests: On arrival, wellness guests will be greeted with a fresh juice or herbal tea, along with fresh fruit. A cool refreshing peppermint face towel is on offer for you to freshen if you’d like a brief tour of the Villas, before returning to your suite to freshen for dinner.

Some other items on offer are essential oil compresses, fresh tasty salad canapés, delicious smoothies and iced herbal teas. If you are indulging in a wellness treatment where massages are included, we recommend you arrange your first massage for an hour or two after your arrival, before dinner. It’s the perfect way to ease into the relaxing ocean of calm at Hermes Estate.

*Custom requests are happily catered for; please mention your preferences at the time of booking. Our concierge will endeavor to provide for your every desire.

 

Elite provisions for Hermes Estate guests. Dom Perignon champagne, Hennessy XO Cognac, Padron cigars

DEDICATED PRIVATE CONCIERGE –

Our luxury escape is intended to be a very private and tranquil environment for you. Since you hire the entire Estate, you should feel entirely secluded and private here. We won’t impose without your invitation.

Therefore, should you need anything at all during your stay, please don’t hesitate to contact us. Your private support staff will be delighted to assist you anytime, day or night. We have provided you with a personal guest guide booklet in the villa to share information about the villa and the area, including a private contact number.

However should you need anything further, we remain at your service. We’re just a message, email or phone call away, 24 hours a day.

 

Personal concierge and private butler to assist you with all your needs and questions.

THE PUREST WATER ON EARTH

Hermes Estate proudly stocks and supplies only the finest quality products, brands and ingredients for our selective and special guests. We have chosen water from our supply partner Cape Grim, claimed to be the purest water on earth. Available in sparkling and still varieties, this water is, without exaggeration, like raindrops kissing your lips. Please read more about this wonderful product on their website: Cape Grim Water

Should you prefer a different brand of water, it is our absolute pleasure to stock and serve it to you. Simply let us know during your consultation, when special requests are mentioned.

Cape Grim, home of the purest water in the world

PAMPERING MASSAGE & SPA –

Indulgent, heavenly treatments are also included in your tariff; we will happily go through the treatment options with you during your consultation, and provide a menu of available treats to nourish the soul. To add to the revitalization and healing energy of your stay with us, we have two qualified relaxation therapists to provide Remedial massage or Aromatherapy relaxing massage in your private spa salon, in addition to luxury facial, manicure and pedicure treatments.

Indoor or outdoor treatments, as the mood and weather dictate. Massage can also help immensely with the enhancement of some of the special treatments like detoxification and weight control treatments. (View some of our wellness treatments here.)

If you’re staying with us in preparation for your lovely wedding day, why not include a morning massage to help calm your nerves? You’ll glow with calm beauty. When spending time with us at Hermes Estate to de-stress, a daily massage is recommended to encourage the body to continue returning to the new relaxed state, creating new physical cell memory and aligning Meridian flow patterns. This can lead to longer lasting tranquility and the increased ability to cope with stress in every day life. Our coping ability can largely depend on habit.

Nothing is as soothing and comforting as human touch. Sometimes we don’t even realize how knotted and stressed we are until someone’s skilled, healing hands start to smooth over our aching muscles. Massages can be conducted in our beauty studio, in your room, or outside in the beautiful gardens of Hermes Estate. Upon booking your stay with us, you will be given a list of options from which to select.

Since several days notice is required for massage bookings (sometimes up to two weeks, depending on the time of year), it is best to let us know when you book your reservation if you’re interested in indulging in wonderful private massages or other spa treatments. We can’t wait to spoil you!

Indulge in a remedial massage or relaxing massage. Aromatherapy massage can be very beneficial.

BREAKFAST IN BED

Do you feel like being pampered and spoiled? Just feel like staying snuggled in bed in your comfy pyjamas? It’s understandable; your Hermes Estate bed is incredibly comfortable and cozy! And with a view like this, who wouldn’t want to stay there?

On the days you just want to indulge yourself – as well you should whenever possible – simply request the Breakfast In Bed service, alwways available for you. Your gracious Butler will bring you everything you need on perfectly lovely individual standing trays. What shall it be, a full continental breakfast, pancakes and waffles with delicious raspberry jus, or a fibre-rich cereal and fresh fruit to start the day full of nutrition?

Our incredible fresh-made baked goods with imported French butter, super-fresh produce and fresh brewed coffee are delightful, whether from the comfort of your cozy bed, alfresco on the terrace, or at the elegant dining table.

When a special morning is in order, a special effort is made to make you feel ensconced in comfort. Sit back and take in the magnificent view as you sip your coffee or juice, and nibble on fresh fruits and pastries. What a perfect start to a lovely, leisurely day!

Breakfast in bed at Hermes Estate

 

QUALITY PRODUCTS –

Rather than low quality re-branded products, Hermes Estate has chosen the lovely iKOU company, to provide your superb bath and body products as our exclusive partner. These are one of our many gifts to you during your stay.

iKOU is a wonderful company based in the Blue Mountains of NSW Australia, which manufactures organic, natural products. (Also wonderfully cruelty free. Thank you.) The scents are divine, and the products are absolutely beautiful. Utilized in other exclusive properties (such as the Park Hyatt spa in Sydney), you can be assured of excellence.

Our product development always stayed true to our personal passion for the protection of animals, the environment, and being a business that benefited others. We sourced and researched the impact of our ingredients and methods of production, to ensure iKOU was an ethical and sustainable business from the start.” – iKou

This philosophy aligns with the values of Hermes Estate, and we knew iKou was the brand with whom we must partner for our lovely guests.

 

Beautiful body and bathroom products from iKOU, all natural and organic bathroom products

LUXURY WELCOME GIFT

Welcome Gift Receive a welcome gift from Hermes Estate Luxury RetreatUpon arrival to your ‘chambre’, you will find a dear little ribbon-tied hamper full of lovely goodies carefully selected for you.

Some of the items are secret, yet you may find included some iKOU products, a special pen, luxurious and mouthwatering chocolates, and other valuable or personalized treasures. This way you can take home some of the Hermes Estate experience with you.

The stress-relieving iKou products included in the gift box are the same that are used throughout the Villa and in your private day spa studio. In addition, you’ll be welcomed by fresh flowers throughout the villa, as well as fresh fruit bowls.

The welcome gift is just our way of making you feel appreciated, and sharing some of the blissful, calming energy you will absorb during your visit. Whatever will make your stay more memorable, pleasant and fulfilling, is our great pleasure to offer you.

*Additional gift hampers may be purchased at A$1500ea

 

 

SCENT –

Scent is such an evocative thing, conjuring and creating memories of occasions, items and people. While the natural scents of the cut grass, summer blossoms, fresh rain, freshly cut flowers and more abound at Hermes Estate naturally, within the living area most people enjoy a fresh scent to nurture their relaxation or revitalization. We will inquire with you prior to your arrival, as to your preferred scent (if any).

In addition to our villa-wide freshening scent, you may select from refreshing lemongrass, relaxing lavender, a calming de-stress blend (our personal favorite), or perhaps a sweet vanilla. Alternatively, if you have a favorite scent of your own, we are more than happy to utilize it in your private room or throughout the villa, at your behest.

We are all about personal attention and details. Your preferred scent is just one of the personalized touches throughout Hermes Estate, placed especially for you. Do let us know how we can further please you during your consultation.

 

floral beauty scent, real fresh flowers and essential oil burner at hermes estate

BEDDING –

We have chosen the most luxurious bedding for you to enjoy; feel as though you’re floating on a cloud, enveloped in comfort. Our carefully selected Crown Jewel® ultra-plush pillow-top mattresses ensure you are perfectly supported, yet lovingly nestled.

You’ll never want to leave. In addition, we have selected 350 thread count Egyptian cotton sheets and slips, with the option of similar thread count bamboo sheets and slips. (One might think the higher the thread count, the higher the comfort; not so. Studies have confirmed 300-400 thread count is the optimum thread count for truly cozy bedding, to avoid a stiff or scratchy sheet. Double ply of course.)

We offer a menu of pillow options for your ultimate comfort. Firm or soft, high or low, latex, microfiber and 700 loft goose down feather (ethically sourced) pillows are all available for you at your request. We also have body pillows, boomerang pillows, and other support pillows to ensure your sleep is as uninterrupted and restful as possible. Simply request your preferred pillow configuration, or allow Butler to recommend the best setting for your ultimate comfort, customized to your unique needs.

The bedspreads and cushions are premium quality, made in the USA. They’re laundered and sanitized after every single guest in our own on-site commercial laundry, to ensure a pristine, hygienic and sumptuous environment for you.

 

'Luxurious bedding at Hermes Estate

LINENS –

Our choice of linen is based not on its ability to last or affordability, but on its comfort for you. Fluffy, soft and absorbent, your bathrobes, towels, floor mats, hand towels and face washers are all of premium, sumptuous quality. Even the kitchen hand towels are plush and comforting. Sheets, pillows and bedding are sumptuous and calming. Sanitized as well as laundered, you can be assured of pristine hygiene throughout the villa.

 

Fluffy soft towels for the bathroom

PRIVATE LIBRARY

Books, Books, Books! ♥  If you love books, especially old books, we’ve created a wonderful little library collection full of ornate, decorative gold-spined vintage books for you to indulge your inner bookworm. There’s nothing wrong with a little Bibliophilia..

There are several first editions from the 1800s, direct from the owner’s private collection. The scent of history is intoxicating, not to mention the times within. Click here to read about our featured library area. Our beautiful biblioteque holds titles from many different genres, languages and eras. Many rare and antique pieces grace the shelves in our collection.

Please ask your butler to provide you with fresh white cotton gloves, and please be gentle; some of the antique books have delicate spines. The Estate owner can often be found in eccentric little bookstores and estate auctions around the world, sniffing and acquiring old books!

We also stock many general novels, childhood favorites and other modern reading material, should you prefer something more contemporary or nostalgic.

 

Hermes Estate private library, first edition antique books